Refund Policy

At eCom Shper, we strive to provide the best website development services to our clients. However, we understand that sometimes things don’t go as expected. Below is our refund policy, which outlines the circumstances under which a refund may be issued.

1. Refund Eligibility Refunds are only applicable under the following conditions:

• Project Cancellation Before Work Begins: If you cancel the project before any work has started, you will receive a full refund of any deposit paid.
• Project Termination Due to Non-Performance by eCom Shper: If we fail to deliver the agreed-upon services or fail to meet the project milestones within the specified timeline (unless delays are caused by factors beyond our control), you may be eligible for a refund. The refund amount will be determined based on the work completed at the time of cancellation.

2. No Refunds Refunds will not be issued under the following circumstances:

• Change of Mind: If the client changes their mind about the project after work has started, no refund will be issued.
• Client Delay: If delays are caused by the client, such as failure to provide necessary materials, information, or approvals in a timely manner, no refund will be given.
• Completed Work: Once the final website is delivered and approved by the client, no refund will be issued for the services rendered.
• Custom Development: If the project involves custom development, and the client requests additional features or changes beyond the agreed-upon scope, no refund will be issued for the additional work already completed.

3. Partial Refunds In cases where the project is partially completed, and the client requests a refund, a partial refund may be considered based on the amount of work already completed. The refund amount will be determined at the discretion of eCom Shper, and will depend on the nature and extent of the services rendered at the time of cancellation.

4. Requesting a Refund To request a refund, please contact us via email at [Insert Email] or call us at [Insert Phone Number]. Please provide the following details:

• Your project/order number
• The reason for the refund request
• Relevant supporting documentation (if applicable)

5. Refund Processing If a refund is approved, it will be processed within [insert number of days] business days. The refund will be issued via the original payment method used for the transaction.

6. Modifications to Refund Policy eCom Shper reserves the right to modify this refund policy at any time. Any changes to the refund policy will be posted on this page, and the updated policy will become effective immediately upon posting.